CONSUMER PROTECTION

The training program will highlight the various processes and concepts pertaining to consumer protection. Group activities have been designed to encourage participatory research and forward-thinking discussions.

Objectives:

• Highlight the need for consumer protection
• Analyze barriers to consumer protection
• Explain legal aspects related to consumer protection
• Discuss the role of consumer protection agencies
• Analyze the relationship between businesses and consumers
• Highlight the importance of consumer education programs
• Stress the importance of consumer redress and its forms

Outcomes:

Following the completion of the workshop, the participants will be able to possess an understanding of:

• Need for consumer protection and its basic components
• Barriers to consumer protection and implementing consumer protection programs
• Legal provisions relating to consumer protection
• Role and scope of consumer protection agencies
• Business obligations to consumers
• Importance of consumer education programs
• Mechanisms for consumer redress in ASEAN